MOV & FIS

From 1st October 2022, due to the complex structure of the current business environment and the changing needs of our varied
customer base, CLA will enforce the following:

Orders for dispatch to YOUR STORE / BRANCH (Address advised to & recorded by CLA for Delivery of Goods)

Orders valued @ $130 ex GST will be FREE IN STORE (FIS)
Orders valued below $130 ex GST will attract a $12.95 ex GST Freight Charge

Orders for dispatch to a 3rd party / Drop Shipped (within Australia only)

Will attract a freight charge (POA)
CLA will calculate and quote the freight charge and dispatch once authorized by you
To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
Couriers are not able to deliver to a post box or call on approach
If it is likely that no one will be on hand to accept delivery, please give authority for goods to be left and provide a safe location. When these instructions are given, CLA will not be responsible for missing/lost items
CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions (6.3) previously provided

Should you wish to use your own Courier Service OR pick up goods from our warehouse (Orders must be received before 3PM EST)

Pleases clearly mark your purchase order with instructions (Pick Up)
CLA will advise your office when the goods are ready for Pick UP
Advise will include the number of boxes, total weight, collection address and Pick Up Number
Pick Up Number must be quoted by whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
You will be responsible for booking and tracking of this dispatch

CLA Operations Guideline (Online 3rd Party Delivery Customers)

Placing Purchase Orders

Orders are processed at CLA’s head office in Sydney NSW
The phone in this office is answered between the hours of 8:00AM and 5:00PM EST
To avoid errors, dispatch of incorrect items and prevent delays in dispatch; please place your order in writing, clearly nominating the CLA part and quantity required
Orders can be placed via email to sales@clalighting.com.au or faxed to (02) 9938 7115
CLA endeavour to have all orders dispatched within 48 hours of receipt of your order

Discrepancies / Inabilities to Dispatch

A Customer Service Staff Member will endeavour to email or call your store if

Any items ordered need to be placed to backorder and will provide the current ETA (which is subject to change)
Any items ordered have been discontinued and offer an alternative wherever possible
CLA’s price(s) differ to those nominated on your purchase order

Orders for Dispatch to 3rd Party / Drop Shipped (Within Australia Only)

Will attract a freight charge (POA)
CLA will calculate and quote the freight charge and dispatch once authorised by you
To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
Couriers
- Require full name and address details (including postcodes)
- Are not able to deliver to a post box
- Are not able to call on approach
- Are not able to nominate a time of delivery
- Require the authority to leave AND the nomination of a safe location (should no one be on hand to accept delivery) when these instructions are given, CLA will not be responsible for missing / lost items
- CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions) (6.3 and 6.4)

If You Require an Urgent Pick Up (Orders Must be Received Before 2:30PM EST)

Please clearly mark your purchase order with instructions (Pick up)
CLA will advise your office when the goods are ready for Pick up
Advise will include the number of boxes, total weight, collection address and Pick Up Number
Pick Up Number must be quoted by Whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
CLA will attach any labels you supply to the boxes

Tracking Dispatch of Goods / Freight Enquiries / Proof of Deliveries

Copies of CLA invoices are emailed on the day of issue to the address(es) provided by you

The freight company and CGN (Consignment) NOTE are recorded in the bottom left hand corner

COURIER	DFE (MEL)
CGN NOTE	326984556622
WEIGHT	0.2kg
CARTONS	1
AREA	CLAMEL

Should you need to track an order, please refer to the invoice

We ask that this information be used to track and retrieve your own POD’s

Below is the list of Courier Short Names used on our invoices and the URL addresses for tracking Consignments

Courier Short Name	Courier Full Name	Tracking URL
DFE	Direct Freight Express	http://www.directfreight.com.au/
C/Please	Couriers Please	https://www.couriersplease.com.au/
Fastway	Fastway Couriers	http://www.fastway.com.au/
Go Log	Go Logistics	https://www.gologistics.com.au/
Startrack	Startrack	https://startrack.com.au/track/search

Pick Up / Collection Times and Addresses

CLAHO: Head Office NSW

Collection time: 9:00AM – 4:00PM EST

Collection Address: CLA Lighting, Unit 2 / 16 Ada Avenue Brookvale NSW 2100

CLAMEL: Melbourne VIC Warehouse

Collection time: 9:00AM – 3:30PM EST

Collection Address: CLA Lighting, Unit 1 / 4 Oakdene Grove Laverton VIC 3028

CLAQLD: Brisbane QLD Warehouse

Collection time: 9:00AM – 3:30PM AEST

Collection Address: CLA Lighting, 14-16 Calcium Court Crestmead QLD 4132

Drop-Ins

CLA do not have a showroom and are not set up to deal with the end customer and are not able to service drop-ins

CLA Operations Guideline (Online Drop Ship with Own Courier Customers)