MOV & FIS

From 1ST JUNE 2020, due to the complex structure of the current business environment and the changing needs of our varied
customer base, CLA will enforce the following:

Orders for dispatch to YOUR STORE / BRANCH (Address advised to & recorded by CLA for Delivery of Goods)

  • Orders valued @ $100 ex GST will be FREE IN STORE (FIS)
  • Orders valued below $100 ex GST will attract a $9.95 ex GST Freight Charge

 

Orders for dispatch to a 3rd party / Drop Shipped (within Australia only)

  • Will attract a freight charge (POA)
  • CLA will calculate and quote the freight charge and dispatch once authorized by you
  • To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
  • Couriers are not able to deliver to a post box or call on approach
  • If it is likely that no one will be on hand to accept delivery, please give authority for goods to be left and provide a safe location. When these instructions are given, CLA will not be responsible for missing/lost items
  • CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions (6.3) previously provided

 

Should you wish to use your own Courier Service OR pick up goods from our warehouse (Orders must be received before 3pm EST)

  • Pleases clearly mark your purchase order with instructions (Pick Up)
  • CLA will advise your office when the goods are ready for Pick UP
  • Advise will include the number of boxes, total weight, collection address and Pick Up Number
  • Pick Up Number must be quoted by whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
  • You will be responsible for booking and tracking of this dispatch

CLA Operations Guideline                                                                                             

 

Placing Purchase Orders

  • Orders are processed at CLA’s head office in Sydney NSW
  • The phone in this office is answered between the hours of 8.00am and 5.00pm EST
  • To avoid errors, dispatch of incorrect items and prevent delays in dispatch; please place your order in writing, clearly nominating the CLA part and quantity required
  • Orders can be placed via email to sales@clalighting.com.au or faxed to 02 9938 7115
  • CLA endeavour to dispatch all orders to be dispatched to YOUR STORE / BRANCH (Address advised to and recorded by CLA for Delivery of Goods):
  1. received before 9.30am EST for SYDNEY and MELBOURNE based customers with local couriers for same day delivery and
  2. received before 1.00pm EST for customers based outside these main hubs with intra/ interstate couriers on the day of receipt
  3. received before 3.00pm EST for pick up from warehouse
  4. CLA will endeavour to dispatch all orders to 3rd parties received before 1.00pm EST the following day

 

Discrepancies / Inabilities to Dispatch

  • A Customer Service Staff Member will endeavour to email or call your store if
  1. Any items ordered need to be placed to backorder and will provide the current ETA (which is subject to change)
  2. Any items ordered have been discontinued and offer an alternative wherever possible
  3. CLA’s price(s) differ to those nominated on your purchase order
  4. Your order is below the Minimum Order Value (MOV) and freight is payable

 

CLA FREIGHT Charges

Orders for dispatch to YOUR STORE / BRANCH (Address advised to & recorded by CLA for Delivery of Goods)

  • Orders valued @ $100 ex GST will be FREE IN STORE (FIS)
  • Orders valued below $100 ex GST will attract a $9.95 ex GST Freight Charge

 

Orders for dispatch to a 3rd party / Drop Shipped (within Australia only)

  • Will attract a freight charge (POA)
  • CLA will calculate and quote the freight charge and dispatch once authorized by you
  • To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
  • Couriers
    • require full name and address details (including postcodes)
    • are not able to deliver to a post box
    • are not able to call on approach
    • are not able to nominate a time of delivery
    • require the authority to leave AND the nomination of a safe location (should no one be on hand to accept delivery)

When these instructions are given, CLA will not be responsible for missing/lost items

  • CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions (6.3 and 6.4)

 

Should you wish to use your own Courier Service OR pick up goods from our warehouse (orders must be received before 3pm EST)

  • Please clearly mark your purchase order with instructions (Pick Up)
  • CLA will advise your office when the goods are ready for Pick UP
  • Advise will include the number of boxes, total weight, collection address and Pick Up Number
  • Pick Up Number must be quoted by whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
  • You will be responsible for booking and tracking of this dispatch

 

Tracking Dispatch of Goods / Freight Enquiries / Proof of Deliveries

Copies of CLA invoices are emailed on the day of issue to the address(es) provided by you

The freight company and CGN (Consignment) NOTE are recorded in the bottom left hand corner

COURIER DFE (MEL)
CGN NOTE 3.2694E+12
WEIGHT 0.2kg
CARTONS 1
AREA CLAMEL

Should you need to track an order, please refer to the invoice

We ask that this information be used to track and retrieve your own POD’s

Below is the list of Courier Short Names used on our invoices and the URL addresses for tracking Consignments

 

Courier Short Name      Courier Full Name                       Tracking URL

DFE                                Direst Freight Express                   http://www.directfreight.com.au/

C/Please                        Couriers Please                             https://www.couriersplease.com.au/

Fastway                         Fastway Couriers                           http://www.fastway.com.au/

Go Log                           Go Logistics                                    https://www.gologistics.com.au/

Startrack                                                                               https://startrack.com.au/track/search

 

Pick Up / Collection Times and Addresses

CLAHO : Head Office NSW

Collection times:                                                                  Between 9am and 5pm EST

Collection Address:                                                             CLA Lighting, Unit 2 / 16 Ada Avenue, BROOKVALE, Sydney, NSW  2100

 

CLAMEL: Melbourne VIC Warehouse

Collection times:                                                                  Between 9am and 4pm EST

Collection Address:                                                             CLA Lighting, Unit 1 / 4 Oakdene Grove, LAVERTON, Melbourne, VIC 3028

 

TMSQLD: Brisbane QLD 3PL Warehouse

Collection times:                                                                  Between 7am and 4.30 pm AEST

Collection Address:                                                             TMS (Transport Management Solutions), 39 Resource Street, PARKINSON, Brisbane, QLD   4115

 

Drop-Ins

CLA do not have a showroom and are not set up to deal with the end customer and are not able to service drop-ins

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